Get in Touch With Us

Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern? This page explains how to reach the Offshore Casinos team, what we can help with, and what we can't.

How to Reach the Team

Email is the best way to get hold of us: [email protected]. We read every message that comes in and try to reply within a couple of working days. Tell us what your message relates to — a specific review, a bonus term, a technical issue with the site — so we can get back to you with something useful rather than a generic response.

We're an independent review and comparison site. We don't operate any casino, hold player funds, or process deposits or withdrawals on anyone's behalf. If your question is about a specific transaction, a bonus that hasn't credited, or a withdrawal that's taking longer than expected, that has to go to the casino's own support team — we have no ability to intervene in an operator's account decisions, verification checks, or payouts. What we can do is point you toward information that helps you make that call yourself, and take note of patterns readers report to us.

What We Can Help With

• Questions about our reviews and ratings — If something in a write-up about Raging Bull, Ignition, Uptown Aces, or any other site we cover isn't clear, ask us to explain how we reached that conclusion.
• Corrections — Bonus terms, wagering requirements, and licensing details change. If you've found something on the site that looks out of date, tell us and we'll check it against the operator's current terms.
• Content suggestions — If there's a topic around offshore or international casino play you think we should cover — banking methods, licensing jurisdictions, game providers — let us know.
• Partnership or editorial inquiries — If you represent an operator, affiliate network, or media outlet, introduce yourself and outline what you have in mind. Note that any commercial relationship never determines how a site is ranked or reviewed.
• General site feedback — Broken links, display issues, anything that makes the site harder to use.

What We Can't Do

We're not able to process withdrawals, verify your identity with a casino, resolve account disputes, or provide legal or tax advice. If you have a dispute with an operator, the casino's own support channel and, where one exists, its licensing body's complaints process are the correct first stops. For anything involving taxes on gambling winnings, speak with a qualified tax professional rather than relying on general information from a review site — rules vary by state and individual circumstance, and we're not positioned to give a definitive answer.

We also want to be upfront about something bigger than customer service: the offshore casinos listed on Offshore Casinos are licensed outside the United States, typically in jurisdictions such as Curaçao, Anjouan, or Costa Rica. They are not licensed or regulated by any US state gaming authority. That means the consumer protections you'd get from a state-regulated operator — segregated player funds, a formal dispute resolution process, tested and audited return-to-player figures — generally don't apply. Playing at an offshore site sits in a legal grey area for US residents, and the rules differ by state. If you're unsure where you stand, check your own state's current gambling laws before you sign up anywhere, and treat anything we publish as general information rather than legal advice.

If You're Worried About Your Gambling, or Someone Else's

If you mention a concern about problem gambling in your message, we'll point you toward support resources, but please don't wait on us — help is available right now. Call or text 1-800-GAMBLER for confidential support in the US. It's worth knowing that offshore casinos often have lighter self-exclusion and responsible gambling tools than regulated US operators, so if you need to step back, closing an account may not be as straightforward as it would be with a licensed domestic site. Never gamble with money you can't afford to lose, and never treat it as a way to recover past losses or cover a financial shortfall.

Before You Get in Touch

A few things that speed up a response:

• Name the specific casino and offer you're asking about, if relevant.
• Include a screenshot or exact wording if you're flagging a bonus term or a factual error.
• Keep account numbers, passwords, or ID documents out of your email — we never need them and can't act on them.
• If your query is really for an operator's support desk, contact them directly first; it'll get resolved faster than routing it through us.

Who Should — and Shouldn't — Be Contacting Us

Offshore Casinos covers real-money gambling content intended for adults aged 21 and over. If you are under 21, this site and the casinos it reviews are not for you, and we ask that you don't attempt to contact us regarding account setup or promotions. For readers comparing where to play, our Best Non GamStop Casinos guide is a useful next stop alongside the offshore casino rankings on this site.

Thanks for taking the time to reach out. A real person reads every message, and we'll get back to you as soon as we can.